HELP

Help is only an email away

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If at any time you run into a problem, feel like something doesn’t fit, or you can’t make sense of something in the Playbook, please ask us for help by sending an email to: helpdesk@linker.org.au

Consistency vs Customisation

This Playbook is filled with helpful things that you and your organisation can do to be effective participants in the Linker Network.

As you read the Playbook and the sections in this website you’ll need to translate, interpret and adapt the model (and the supporting tools) to best suit the unique needs of you, your organisations staff and your clients.

Success will be achieved when you strike a balance between consistency and customisation. It is up to you to find that balance within your organisation.

The Linker Network is about creating radically better experiences, not a new set of tools

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We want people to think about how they can create better experiences for people accessing community services through the Linker Network, rather than thinking about which tool they need to use. For example, it is unlikely someone chooses to become a plumber because they really want to use a particular tool. They want to help their clients by solving their problems, but for them to be successful they also need the right tools to confidently work in in different situations.

This Playbook contains tools and materials to help you in certain contexts and situations. Which one you need (if any) will ultimately depend on what you need to to create the best experiences for your clients.

NOT THE ANSWER TO ALL OUR PROBLEMS

Despite our best intentions and efforts, we recognise that the Linker Network isn’t the answer to all our problems. It is not a silver bullet, and it won't overcome each and every challenge our sector faces. It is however, a step in the right direction.

By joining the Linker Network, you and your organisation are now part of the journey; an ongoing commitment to new opportunities that will help us deliver improved outcomes for everyone.

We are all responsible for responding in a ‘Linker’ way

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People frequently make the false assumption that the Linker Network expects everyone to do everything. This is not the case.

The Linker Network needs everyone to ‘stretch’ a little beyond the typical limits of their standard role. However we are not asking people to remain stretched for long (a rubber band stretched for too long can’t bounce back and is broken), nor do we ask people to stretch further then their individual rubber band will allow (we don’t want them to ‘snap’). How long your rubber band is and how far you can stretch depends on you, your role and/or organisation.